| Help Center |
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Sales/Renewal |
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Renewal Questions |
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How to renew my account? |
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Your account will be automatically charged on the date indicated in the My Survey Section. If you wish to cancel, go to my account and select. |
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Is there a minimum subscription commitment? |
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No, you can cancel at any time. If you are in the middle of a subscription period and cancel, you will not be charged for the next month thereafter. There are no partial refunds if you cancel in the middle of the month. |
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How do I cancel my premium account? |
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Click on My account and select cancel. If you are in the middle of a subscription period, no partial refunds will be given. Upon cancellation, you will still have access to your survey data, however, you will not be able to create new surveys using the premium features. |
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New Membership |
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How to register in the site? |
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Click on the new user link on the homepage and fill up the registration form |
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What is the cost of a premium account? |
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$19.95 per month, or yearly discount of $199.99. Includes all features and allows for unlimited surveys and 1,000 responses per month ($0.05 per response above 1,000).
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Pricing |
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Technical Issues |
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Security |
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How do you provide security? |
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Our servers features redundant UPS systems, generator backup, VESPA detection systems, closed circuit monitoring of all areas and entrances, card key access, 24 hour guard manned security, redundant a/c systems, and fiber from 3 separate providers. We are in discussions with three additional providers for the ultimate in redundancy.
Our Facility is also equipped with fire suppression system, designed to immediately extinguish fire and protect equipment and personnel. The command center is controlled via automatic doors to further secure and protect the equipment.
The NOC is located in a secure, monitored; class A building with a minimum number of approved personnel allowed access to highly sensitive areas and
equipment. A detailed record of employee and visitor entry
is maintained at all times.
We Guarantee a 99.9% uptime or your money back. We stand by our uptime, and we have the experience to prove it.
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Survey Tool Functionality |
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Survey Design |
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How to add a new question |
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You can click on the Add Questions link located at the top of each page to add a new question for that page |
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How do I change the look and feel of the survey |
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Click on themes for a variety of color choices, or add to create your own color and font options. |
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Where are the URLs or survey links located? |
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The URL's or survey links are located under the collect icon of the "My Surveys" page |
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How do I add html to a survey, ie: italics, bold and underline? |
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You may use basic html code during the design process. To enter html code to a question or page follow the example below:
To bold a word in a question, enter the code word to bold This code also works for italics, word to italicize or underlining a word, word to underline
If you are more familiar with HTML, you can embed other tags as well.
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Can I print the survey? |
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Yes, in "My Account" click on "sending options" and select "Take a Print Out", however, you may have to adjust the print settings on your printer. |
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Can I export into Excel format? |
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Yes, you can export into Excel in several different formats. Under the analyze icon of "My Surveys", click on the export button to select |
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How do I copy a survey? |
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You can copy a survey by clicking on the "New Survey" tab on the "My Surveys" page.
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How can I share the data results with my audience? |
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You can do this in two ways.
1) Respondents View Results - Click under options for the survey, and go down to Completion Options and select "Share Results"
2) Under the "Analyze" icon, with the "Share Results" option at the top of the analyze page. Click "Configure" to get the link to the results page, and to configure how your results are shared |
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List Management |
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Can I embed the survey inside an email? |
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At this time this is not possible. We may decide to add this in the future. In the meantime, you'll need to use the link under "Sending Options" in my surveys.
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